Auto restore store normal working procedures template: An important blueprint for effectivity, security, and success. This complete information lays out the important steps for establishing clear, concise, and actionable SOPs inside your auto restore enterprise. Think about a streamlined workflow, minimizing errors, and maximizing profitability. This template will empower your workforce to constantly ship high-quality repairs, making certain buyer satisfaction and operational excellence.
From preliminary automobile inspections to ultimate high quality checks, each step is meticulously Artikeld, empowering your mechanics to thrive and your online business to flourish.
This template delves into crucial components corresponding to security protocols, particular restore procedures, and stock administration. It consists of pattern SOPs for numerous duties, from engine repairs to routine upkeep. Clear procedures for components ordering and stock management are additionally included. In the end, this information equips you with a sensible device to optimize your auto restore store’s efficiency.
Introduction to Normal Working Procedures (SOPs) for Auto Restore Outlets: Auto Restore Store Normal Working Procedures Template
Protecting your auto restore store working easily and safely is essential for fulfillment. Normal Working Procedures (SOPs) are like a roadmap, guiding everybody via the method, from primary inspections to advanced repairs. They guarantee constant high quality, increase effectivity, and decrease expensive errors. Think about a well-oiled machine; that is what SOPs aid you obtain.SOPs in auto restore outlets aren’t nearly following guidelines; they’re about making certain everyone seems to be on the identical web page, performing duties appropriately, and constantly.
This fosters a protected and environment friendly work atmosphere, resulting in increased buyer satisfaction and a extra worthwhile operation. By establishing clear steps for each job, you decrease confusion and maximize productiveness.
Definition of Normal Working Procedures (SOPs)
Normal Working Procedures (SOPs) are documented, step-by-step directions for performing particular duties inside an auto restore store. They element the procedures for the whole lot from automobile inspections to element replacements, aiming to standardize work processes and guarantee constant high quality. This standardized strategy minimizes errors and promotes security.
Significance of SOPs in Auto Restore
SOPs are important for sustaining constant high quality and security in auto restore. Clear directions decrease errors, resulting in fewer guarantee claims and happier prospects. By making certain that everybody follows the identical procedures, you assure a uniform normal of excellence, no matter who performs the work. This consistency is paramount in constructing a good and reliable auto restore enterprise.
Advantages of Utilizing SOPs for Effectivity and Decreasing Errors
Implementing SOPs results in important enhancements in effectivity and a discount in errors. Standardized procedures streamline workflows, eliminating pointless steps and lowering wasted time. This results in sooner turnaround occasions for patrons, maximizing store productiveness. Moreover, by clearly defining every step, you considerably scale back the probability of human error, resulting in fewer expensive errors and improved buyer satisfaction.
Kinds of SOPs for Auto Restore Outlets
Various kinds of SOPs cater to varied duties in an auto restore store. A well-structured SOP system covers all facets of the restore course of, making certain consistency and lowering errors.
| Sort of SOP | Description |
|---|---|
| Car Inspection | Detailed steps for conducting thorough pre-repair inspections, figuring out potential points, and documenting findings. |
| Restore Procedures | Particular procedures for repairing totally different elements (e.g., engine, transmission, brakes), outlining the proper instruments, components, and steps concerned. |
| Elements Ordering | Procedures for ordering components, making certain accuracy, and managing stock to keep away from delays and make sure the proper half is obtainable when wanted. |
| Security Procedures | Clear tips for sustaining a protected working atmosphere, together with dealing with hazardous supplies, utilizing instruments appropriately, and stopping accidents. |
| Buyer Service | Procedures for dealing with buyer inquiries, offering estimates, and speaking successfully with purchasers. |
Important Components of an Auto Restore Store SOP Template
A well-structured Normal Working Process (SOP) template is the spine of a profitable and environment friendly auto restore store. It ensures consistency in work high quality, security, and buyer satisfaction. A sturdy SOP template serves as a information for each technician, minimizing errors and maximizing productiveness. Consider it as your store’s secret weapon for fulfillment.SOPs aren’t only a algorithm; they seem to be a roadmap to excellence.
They supply clear directions for each job, from easy upkeep to advanced repairs. This readability is essential for constant service and a constructive buyer expertise. By meticulously detailing every step, your workforce can ship predictable and top-notch outcomes, leaving prospects comfortable and returning for extra.
Essential Parts for an Efficient Template
SOPs are greater than only a checklist of steps; they seem to be a complete information. A powerful template encompasses a number of key components, making certain easy operations and minimizing potential points.
- Clear Process Descriptions: Every process ought to clearly outline the duty. Keep away from ambiguity. For instance, as a substitute of “repair the brakes,” specify “change the entrance brake pads and rotors on a 2018 Honda Civic.” This degree of element ensures everybody understands precisely what must be finished.
- Detailed Procedures: Present a step-by-step breakdown of the duty. Use motion verbs like “take away,” “set up,” “measure,” and “verify.” For instance, “Take away the outdated brake pads utilizing a pry bar. Measure the thickness of the brand new pads towards the rotor utilizing a caliper.” Each step ought to be express.
- Security Precautions: Security is paramount. Clearly Artikel all security measures to be taken. For instance, “Put on security glasses, gloves, and listening to safety. Make sure the automobile is securely supported on jack stands. Disconnect the unfavourable battery terminal.” These precautions stop accidents and shield staff.
- Instruments and Gear Required: Listing all essential instruments and gear for the duty. Embrace the precise sort and mannequin quantity when attainable. This prevents delays and ensures technicians have the proper instruments. Instance: “Torque wrench (mannequin #1234), socket set (10mm-19mm), jack stands, and security glasses.”
- High quality Management Measures: Set up clear requirements for high quality. Embrace particular checks to make sure the duty is carried out appropriately. For instance, “Examine brake pad thickness after set up. Confirm correct torque on all fasteners.” These measures assure a excessive degree of labor high quality.
Construction and Format for Actionable SOPs
An organized construction is important for simple navigation and understanding. Your SOP template ought to be logically structured.
- Logical Circulation: Every job ought to observe a logical sequence, making the directions simple to observe. The procedures ought to be in a transparent, sequential order.
- Constant Terminology: Use standardized terminology all through the store. This avoids confusion and ensures everyone seems to be on the identical web page. For instance, all the time use “torque wrench” as a substitute of “tightening device.” This standardization will scale back misinterpretations.
- Visible Aids: Embrace diagrams or pictures the place applicable to boost understanding. Visuals are sometimes extra useful than phrases alone, particularly for advanced procedures. For instance, a diagram displaying the proper placement of an element.
Pattern SOP Template
This desk demonstrates a pattern SOP template with key columns:
| Process Description | Procedures | Security Precautions | Instruments Required |
|---|---|---|---|
| Exchange Entrance Brake Pads | 1. Jack up automobile. 2. Assist on jack stands. 3. Disconnect battery. 4. Take away outdated pads. 5. Set up new pads. 6. Decrease automobile. 7. Examine brake pad thickness. | Put on security glasses, gloves. Use jack stands. Disconnect unfavourable battery terminal. | Jack, jack stands, socket set, torque wrench, brake pad pliers, security glasses, gloves. |
| Change Oil | 1. Heat up engine. 2. Drain outdated oil. 3. Set up new oil filter. 4. Add new oil. 5. Examine oil degree. | Put on security glasses. Use gloves. | Oil filter wrench, funnel, oil drain pan, wrench, oil filter, new oil, rags. |
Security Procedures and Rules in Auto Restore Store SOPs
Protecting your auto restore store a protected haven for each your workforce and prospects is paramount. Security is not only a nice-to-have; it is a necessity, a authorized obligation, and a wise enterprise resolution. Defending everybody concerned prevents expensive accidents, maintains a constructive status, and fosters a productive work atmosphere.Secure practices are important for a easy operation. They shield staff from harm and gear injury.
Additionally they decrease the chance of expensive errors and accidents that may have an effect on buyer satisfaction and monetary outcomes. A protected work atmosphere attracts and retains expert staff.
Significance of Security Procedures
Security procedures are essential for minimizing dangers and making certain a safe work atmosphere. They don’t seem to be nearly following guidelines; they’re about fostering a tradition of security, the place each worker feels accountable for their very own security and the security of their colleagues. Proactive security measures stop accidents and save lives. It is a proactive strategy to stopping office accidents, injury, and authorized liabilities.
Authorized and Regulatory Necessities
Rules and legal guidelines dictate minimal security requirements for auto restore outlets. These necessities cowl the whole lot from private protecting gear (PPE) to correct dealing with of hazardous supplies. Adhering to those rules is crucial for avoiding fines and authorized points, and sustaining a great status with regulatory our bodies. Compliance with security requirements protects each your staff and your online business.
Security Protocols for Instruments, Gear, and Hazardous Supplies
Correct dealing with of instruments and gear is crucial. Guarantee instruments are saved securely, and staff are educated on their protected use. Gear ought to be repeatedly inspected and maintained. Hazardous supplies, corresponding to batteries, fuels, and cleansing brokers, require particular dealing with procedures. Coaching on the correct use of non-public protecting gear (PPE) and emergency procedures is important.
Thorough coaching on protected dealing with of all gear and supplies is crucial.
Security Precautions for Particular Restore Duties
- Working with Batteries: At all times disconnect the unfavourable terminal first, and use applicable security glasses and gloves. Guarantee enough air flow when working with batteries, as they produce hydrogen gasoline. Correct air flow is essential to stop hydrogen gasoline buildup and potential explosions.
- Electrical Programs: At all times work with the facility off every time attainable. Use applicable insulation and grounding procedures. Be sure that all electrical gear is repeatedly inspected and maintained. Electrical security protocols are a should for avoiding accidents and accidents.
- Hydraulics: Use applicable security glasses, gloves, and protecting clothes when working with hydraulic programs. Concentrate on the potential for leaks and spills. Correct coaching and procedures are crucial for protected dealing with of hydraulic fluids and equipment.
Emergency Procedures for Accidents or Incidents
Emergency procedures ought to be clearly Artikeld and practiced repeatedly. This consists of procedures for dealing with fireplace, chemical spills, and different potential hazards. First support procedures ought to be included within the SOPs. Coaching staff on the emergency response plan is important. This coaching consists of understanding how you can deal with medical emergencies, fireplace extinguishers, and evacuation procedures.
A well-rehearsed plan saves lives and minimizes injury.
Abstract of Security Hazards and Measures
| Security Hazard | Corresponding Security Measures |
|---|---|
| Electrical shock | Flip off energy, use insulated instruments, correct grounding |
| Chemical publicity | Put on applicable PPE, use air flow, deal with chemical substances safely |
| Fireplace | Fireplace extinguishers, fireplace security coaching, correct storage of flammable supplies |
| Falls | Use security gear, safe work areas, correct lifting methods |
| Cuts/punctures | Use applicable gloves, sharp instruments correctly, safe instruments |
Particular Restore Procedures and SOPs
Mastering restore procedures is essential to a profitable auto store. A well-defined, step-by-step strategy ensures constant high quality, minimizes errors, and in the end retains prospects comfortable. This part dives into particular restore procedures for numerous automotive programs, from routine upkeep to advanced engine work, offering clear directions and security tips.
Engine Restore Procedures
Engine restore calls for precision and understanding of the inner combustion course of. Correct prognosis and restore stop additional injury and guarantee environment friendly operation. Thorough documentation is essential for monitoring the restore course of and future reference.
| Step | Process | Diagram/Description | Security Precautions |
|---|---|---|---|
| 1 | Isolate the issue | Visible inspection, listening to the engine, checking for leaks, utilizing diagnostic instruments. | Put on applicable security glasses, gloves, and ear safety. |
| 2 | Take away elements | Detailed directions on eradicating affected components. | Use the proper instruments and torque specs to stop injury. |
| 3 | Examine and diagnose | Detailed visible inspection of all elements, utilizing take a look at gear to diagnose points. | Keep away from touching scorching surfaces and observe security procedures for dealing with fluids. |
| 4 | Restore or Exchange | Restore or change defective elements in line with producer specs. | At all times use manufacturer-recommended components for optimum efficiency. |
| 5 | Reassemble | Detailed directions on reassembling the elements within the appropriate order. | Double-check torque specs for all fasteners. |
Transmission Restore Procedures
Transmission restore is a specialised space. Understanding the transmission’s advanced inside workings is crucial to profitable restore. Utilizing the correct instruments and following correct procedures prevents expensive errors.
- Disassemble the transmission fastidiously, noting the order of elements.
- Examine every half for injury or put on.
- Exchange any worn or broken components with manufacturer-approved elements.
- Reassemble the transmission following the producer’s directions.
- Completely take a look at the transmission earlier than reinstalling it within the automobile.
Electrical System Restore
Electrical repairs require meticulous consideration to element. Incorrect wiring can result in severe points. Utilizing diagnostic instruments and following security procedures is important.
- Determine the defective element utilizing diagnostic instruments and testing procedures.
- Rigorously disconnect the facility supply earlier than engaged on any electrical elements.
- Restore or change the defective element following the producer’s specs.
- Reconnect the facility supply and completely take a look at {the electrical} system to make sure it capabilities appropriately.
Routine Upkeep SOPs
Routine upkeep duties like oil adjustments and tire rotations are essential for automobile longevity. Adhering to standardized procedures ensures constant high quality and prevents points.
- Oil Modifications: Specify the kind of oil, filter, and process for draining, changing, and re-filling the engine oil.
- Tire Rotations: Element the process for rotating tires, together with the sorts of automobiles that require this upkeep and how you can mark tires for proper rotation.
Car-Particular Procedures
Totally different automobile varieties (automobiles, vans, bikes) require particular procedures as a result of their distinctive mechanical traits. This ensures security and correct performance.
- Automobiles: Normal restore procedures relevant to most automotive fashions.
- Vehicles: Heavy-duty procedures for vans, contemplating their totally different engine varieties and transmission programs.
- Bikes: Procedures tailor-made to the distinctive design and upkeep necessities of bikes.
Troubleshooting and Documentation
Troubleshooting is a necessary a part of any restore course of. Correct documentation ensures constant and efficient options.
Documenting each step of the troubleshooting course of, together with observations, checks, and findings, helps in offering an in depth report of the restore process. That is important for future reference and improved customer support.
High quality Management and Documentation in SOPs
Making certain top-notch service and buyer satisfaction in an auto restore store hinges on meticulous high quality management and detailed documentation. This is not nearly ticking bins; it is about constructing belief and sustaining a status for excellence. Correct documentation permits for environment friendly troubleshooting, prevents future points, and showcases the store’s dedication to high quality.High quality management is not only a good-to-have; it is a must-have for a profitable auto restore store.
It assures that each restore is carried out appropriately the primary time, saving money and time for each the store and the shopper. A powerful high quality management system additionally minimizes the chance of expensive errors, which in the end translate to buyer loyalty and a thriving enterprise.
Significance of High quality Management Measures
A sturdy high quality management system is paramount to sustaining a excessive normal of service. It reduces errors, ensures constant repairs, and builds buyer belief. This in the end interprets to repeat enterprise and constructive opinions. The proactive identification and rectification of points at numerous levels considerably decrease potential issues down the road.
Incorporating High quality Management Checks into SOPs
High quality management checks ought to be seamlessly built-in into each step of the restore course of, from preliminary prognosis to ultimate inspection. These checks ought to be clearly outlined within the SOPs, making certain each technician understands and adheres to the procedures. Constant software of high quality management measures builds a dependable system, minimizing variations within the high quality of repairs.
Documentation Procedures for Recording Repairs
Complete documentation is important for efficient record-keeping and future reference. Detailed information of all repairs, together with the date, time, technician’s identify, components used, and any points encountered, are essential. This detailed historical past allows environment friendly troubleshooting, aids in figuring out recurring issues, and helps correct billing.
- Preliminary Evaluation: Doc the shopper’s criticism, automobile particulars, and any preliminary observations. This establishes a transparent place to begin for the restore course of.
- Analysis and Restore Plan: Report the prognosis, the deliberate repairs, and the rationale behind the chosen plan of action. Embrace any diagnostic take a look at outcomes.
- Elements Used: Keep an in depth stock of all components used, together with half numbers, descriptions, and vendor data. This helps with ordering and monitoring components and assists in future repairs.
- Time and Labor: Correct time monitoring for every step of the restore course of helps guarantee environment friendly scheduling and correct billing.
- Remaining Inspection: Doc the ultimate inspection outcomes, making certain all repairs are accomplished to the required requirements. Embrace an outline of any changes or additional work wanted.
Procedures for Buyer Communication and Suggestions
Open communication with prospects relating to the restore course of is important. Common updates, explanations, and estimated completion occasions contribute to buyer satisfaction. Proactively looking for suggestions helps establish areas for enchancment in service high quality. Constructive criticism from prospects will help fine-tune the restore course of and enhance buyer satisfaction.
- Pre-Restore Communication: Present clear estimates, explanations of the restore course of, and timelines to the shopper. Focus on any potential value variations and essential approvals.
- Progress Updates: Often talk the progress of the restore to the shopper. Preserve them knowledgeable of any unexpected delays or further prices.
- Publish-Restore Suggestions: Encourage prospects to supply suggestions on the restore course of and the ultimate consequence. Use surveys or suggestions kinds to collect this important data.
Examples of Kinds for Documenting Repairs
Normal kinds ought to be used for documenting repairs, components, and buyer data. These kinds ought to be simply accessible to all technicians.
| Type Class | Description |
|---|---|
| Restore Order Type | Detailed report of the restore request, together with buyer data, automobile particulars, and restore duties. |
| Elements Utilization Type | Lists all components used through the restore, together with half numbers, descriptions, and portions. |
| Buyer Suggestions Type | A structured format for gathering buyer suggestions on the restore course of, service high quality, and total satisfaction. |
Steps for High quality Checks at Totally different Phases of Restore Work
A well-defined guidelines, repeatedly reviewed and up to date, ensures consistency and effectivity. This desk Artikels the important steps for high quality checks at totally different levels of the restore course of.
| Stage | High quality Examine Steps |
|---|---|
| Preliminary Evaluation | Confirm buyer particulars, automobile situation, and downside description. |
| Analysis | Guarantee correct prognosis and a well-defined restore plan. |
| Elements Alternative | Affirm appropriate half set up and correct operate. |
| Testing and Inspection | Completely take a look at all repaired programs and elements. |
| Remaining Inspection | Guarantee all work is accomplished to the required requirements and that the automobile is operational. |
SOPs for Elements Ordering and Stock Administration
Protecting your auto restore store buzzing alongside easily relies upon closely on how properly you handle your components. Environment friendly components ordering and stock management aren’t nearly saving time; they’re about making certain buyer satisfaction and preserving your online business worthwhile. A well-structured system for components ordering and stock administration is essential to success on this fast-paced trade.
Significance of Environment friendly Elements Ordering
A streamlined components ordering course of is essential for sustaining a wholesome workflow. It ensures that the correct components can be found when wanted, minimizing downtime and preserving your prospects comfortable. This effectivity interprets instantly into sooner service occasions, elevated buyer satisfaction, and in the end, increased earnings. Fast entry to the correct components is important to assembly buyer calls for and sustaining a constructive status.
Elements Ordering Course of from Suppliers
Establishing a transparent course of for ordering components from suppliers is paramount. This course of ought to embrace a well-defined process for putting orders, verifying availability, and monitoring shipments. A standardized strategy ensures accuracy and minimizes errors.
- Set up clear communication channels with suppliers. This may embrace direct telephone strains, e-mail addresses, or on-line portals.
- Develop an in depth components ordering type or system that features all essential data, corresponding to half quantity, description, amount, and the specified supply date.
- Implement a system for monitoring order standing, together with affirmation of receipt, anticipated supply dates, and any potential delays.
Stock Administration and Monitoring Elements Utilization
Managing stock successfully is essential for stopping stockouts and making certain that you just all the time have the components you want. Monitoring components utilization permits you to establish tendencies and optimize your stock ranges.
- Make use of a strong stock administration system, both handbook or computerized. A computerized system can automate many duties and supply real-time information on stock ranges.
- Often evaluation stock ranges to establish potential shortages or overstocking. This proactive strategy helps you keep away from expensive stockouts or pointless storage prices.
- Set up a system for recording using every half, together with the date, the job carried out, and the technician who carried out the work. This information could be invaluable for future forecasting.
Making certain Correct Elements Identification and Dealing with
Correct half identification is crucial to keep away from expensive errors. Correct dealing with of components ensures they arrive in good situation and are correctly saved.
- Use a standardized system for labeling and organizing components, together with clear identification tags for every half.
- Implement a system for checking the accuracy of acquired components towards the order. This consists of verifying half numbers, descriptions, and portions.
- Set up clear procedures for storing components, making certain correct safety from injury and making certain simple retrieval.
Utilizing Stock Administration Software program
Stock administration software program can streamline the complete course of, offering real-time visibility into stock ranges, serving to you make knowledgeable selections about ordering and stocking. Software program options can automate many duties, considerably bettering effectivity.
- Contemplate software program that gives options for monitoring components utilization, producing studies on half utilization, and automating the ordering course of.
- Choose software program that’s user-friendly and simple to combine together with your current programs.
- Practice your employees on how you can successfully use the software program to maximise its advantages.
Elements Ordering and Stock Administration Course of
This desk Artikels a typical components ordering and stock administration course of.
| Half Quantity | Description | Amount | Provider |
|---|---|---|---|
| 12345 | Engine Oil Filter | 100 | ABC Provide |
| 67890 | Brake Pads | 50 | XYZ Auto Elements |
| 101112 | Spark Plug | 200 | DEF Auto Elements |
Coaching and Implementation of SOPs
Getting your workforce on board with the brand new Normal Working Procedures (SOPs) is essential to their profitable implementation. Consider it as equipping your workforce with a well-oiled machine, able to deal with any job with precision and effectivity. A well-structured coaching program is the gasoline that powers this machine.
Coaching Staff on SOP Use
A complete coaching program is essential for making certain each workforce member understands and adheres to the SOPs. This includes extra than simply handing out paperwork; it requires lively participation and clear communication. The purpose is to foster a tradition of constant high quality and security.
- A structured onboarding course of is important. This could embrace a welcome assembly overlaying the significance of the SOPs and the store’s dedication to security and effectivity.
- Use interactive workshops. These periods ought to embrace hands-on demonstrations and sensible workouts to solidify understanding of the procedures.
- Guarantee clear and concise explanations of every process. Use visible aids like diagrams and movies to complement written directions.
- Encourage questions and open dialogue. Making a protected house for workers to ask questions and voice considerations will guarantee everybody feels comfy and assured utilizing the SOPs.
Significance of Ongoing Coaching and Updates
The automotive trade is continually evolving. Protecting your workforce up to date with the most recent methods, instruments, and security rules is important. Common coaching periods stop complacency and reinforce finest practices.
- Schedule common refresher programs to maintain data present.
- Implement a system for notifying staff of updates to the SOPs. This may very well be via e-mail alerts, firm newsletters, or a devoted intranet web page.
- Conduct common audits to establish any gaps in understanding or implementation of the procedures.
- Use real-world examples to show the advantages of following the SOPs. Highlighting how these procedures stop errors, enhance effectivity, and improve buyer satisfaction.
Coaching Supplies for Totally different Worker Sorts
Tailoring coaching supplies to the precise roles of your staff will make the method more practical. Mechanics want in-depth restore procedures, whereas receptionists want customer support protocols.
- Mechanics and Technicians: Palms-on workshops, detailed movies demonstrating restore procedures, and entry to interactive restore manuals.
- Receptionists: Customer support coaching specializing in scheduling, communication protocols, and dealing with buyer inquiries. This features a detailed overview of how you can successfully make the most of the brand new components ordering system.
- Administrative employees: Coaching supplies specializing in stock administration, order processing, and reporting.
Evaluating the Effectiveness of Applied SOPs, Auto restore store normal working procedures template
Monitoring the effectiveness of the SOPs is a steady course of. Common evaluations make sure the procedures are nonetheless related and environment friendly.
- Often assess the variety of buyer complaints and the decision time.
- Observe restore occasions and establish any areas the place procedures could be streamlined.
- Analyze restore error charges and establish any areas needing additional clarification or enchancment within the SOPs.
- Acquire suggestions from staff on the readability and effectiveness of the SOPs.
Position of Supervisors in Monitoring Adherence to SOPs
Supervisors play a pivotal function in imposing SOPs and making certain compliance. Their constant monitoring and steerage are key to success.
- Supervisors ought to act as mentors, guiding staff via the SOPs and addressing any questions or considerations.
- Common inspections and walkthroughs of the store to watch worker adherence to the SOPs are important.
- Set up clear communication channels to make sure that suggestions is gathered and addressed promptly.
- Common one-on-one conferences with staff to evaluation progress and supply assist.
Coaching Schedule and Sources
This desk Artikels a proposed coaching schedule and the required sources for implementing the SOPs.
| Coaching Module | Length | Supplies | Accountable Particular person |
|---|---|---|---|
| Introduction to SOPs | 1 day | Presentation, handouts | Store Supervisor |
| Particular Restore Procedures | 2 days | Interactive workshops, movies | Lead Technicians |
| Elements Ordering and Stock Administration | 1 day | On-line tutorials, observe workouts | Administrative employees |
| Security Procedures | 1/2 day | Security demonstrations, movies, Q&A | Security Officer |
