Blue Sky Automobile Wash cancel membership – it is a widespread concern for patrons in search of to know the method. This complete exploration dives into the explanations behind cancellations, inspecting membership phrases, customer support interactions, and advertising and marketing methods. We’ll additionally think about options for improved retention, drawing from competitor evaluation and illustrative eventualities. Get able to unlock the secrets and techniques behind maintaining prospects completely happy and lowering churn.
This detailed evaluation gives a framework for understanding the elements that affect buyer choices to cancel their Blue Sky Automobile Wash memberships. By inspecting buyer ache factors, membership agreements, service interactions, and advertising and marketing approaches, we are able to establish methods for minimizing cancellations and maximizing buyer retention. This includes a radical investigation of cancellation patterns, potential misunderstandings, and efficient communication practices throughout the context of the Blue Sky Automobile Wash system.
The purpose is to create a extra streamlined and satisfying membership expertise for all concerned.
Understanding Buyer Causes for Cancellation
Unraveling the explanations behind buyer cancellations is essential for any enterprise, particularly a service-oriented one like a automobile wash membership. Understanding the ‘why’ behind a choice to cancel can result in invaluable insights into areas needing enchancment and finally, enhanced buyer retention.
Frequent Causes for Membership Cancellation
A number of elements can affect a buyer’s determination to cancel a automobile wash membership. These causes typically stem from a disconnect between the service provided and the shopper’s expectations or wants. A nuanced understanding of those causes is important for proactive measures aimed toward stopping future cancellations.
- Price and Worth Notion: Value sensitivity is a main driver for membership cancellation. If the perceived worth of the membership does not align with the fee, prospects might go for extra inexpensive alternate options or just forgo the service. For instance, a buyer would possibly discover that the price of a membership exceeds the frequency with which they use the automobile wash.
- Comfort and Accessibility: The placement and hours of operation of the automobile wash can considerably impression a buyer’s comfort. Restricted working hours or an inconvenient location can result in rare use, and finally, cancellation. Think about a buyer dwelling removed from the automobile wash, thus limiting their means to make the most of the membership.
- Service High quality and Reliability: Points with the standard of the automobile wash service, corresponding to inconsistent cleansing requirements or tools malfunctions, can immediate cancellations. Clients respect reliability and constant service, and a perceived lack of both may cause them to hunt different choices.
- Promotional Mismatches: If the precise expertise does not match the guarantees made in advertising and marketing supplies or promotions, prospects might develop into disillusioned and cancel their membership. A perceived disconnect between marketed worth and the precise service acquired can result in cancellation.
- Different Choices: The emergence of competing automobile wash companies or a buyer’s discovery of extra interesting or handy alternate options can set off the cancellation of an current membership. A buyer would possibly discover a higher worth proposition elsewhere, prompting them to modify.
Ache Factors Related to Blue Sky Automobile Wash Memberships
Figuring out ache factors particular to Blue Sky Automobile Wash memberships is essential for focused enchancment methods. Frequent ache factors typically contain points that have an effect on buyer satisfaction and loyalty. Addressing these ache factors instantly can result in enhanced buyer retention.
- Pricing Construction: The perceived worth of the membership in relation to the value is a key ache level. The fee would possibly outweigh the frequency of use for some prospects, resulting in cancellation.
- Restricted Location Choices: Clients might discover the automobile wash’s location inconvenient, making common visits difficult and resulting in cancellation.
- Service Inconsistency: Variations in cleansing high quality throughout completely different washes or time intervals can frustrate prospects, resulting in cancellations.
- Restricted Promotional Gives: The perceived lack of engaging promotional presents or a poor match between marketed presents and the precise expertise might result in cancellations.
Buyer Journey to Cancellation
Understanding the everyday buyer journey resulting in membership cancellation is crucial. This journey typically includes a gradual decline in satisfaction earlier than a closing determination to cancel is made.
- Preliminary Satisfaction: The client is initially proud of the service and the worth of the membership.
- Decreased Frequency: The frequency of automobile washes regularly diminishes resulting from elements like location, worth, or service high quality.
- Dissatisfaction: Perceived inconsistencies in service or worth might begin to negatively impression the shopper’s satisfaction.
- Consideration of Alternate options: The client begins to discover different automobile wash choices or think about different alternate options, probably resulting in a cancellation determination.
- Cancellation: The ultimate step is the cancellation of the membership.
Cancellation Motive Frequency
| Cancellation Motive | Frequency (Estimated) |
|---|---|
| Price and Worth Notion | Excessive |
| Comfort and Accessibility | Medium |
| Service High quality and Reliability | Medium |
| Promotional Mismatches | Low |
| Different Choices | Medium-Excessive |
Analyzing Membership Phrases and Situations
Navigating the positive print of any membership settlement can really feel like deciphering a cryptic code. Understanding the phrases and situations is essential for each the service supplier and the shopper. This evaluation delves into key clauses, potential pitfalls, and comparative practices to make sure a clean and clear expertise for all.The phrases and situations of a Blue Sky Automobile Wash membership, like several contract, Artikel the rights and tasks of each the automobile wash and the member.
Clear articulation of those phrases is important to forestall misunderstandings and guarantee a mutually useful relationship.
Key Clauses in a Automobile Wash Membership Settlement
The core of any membership settlement lies within the specifics of the phrases and situations. Essential clauses typically embody limitations on utilization, restrictions on visitor entry, and the stipulations surrounding cancellation. As an example, a clause specifying the utmost variety of washes per thirty days or a restriction on visitor use might have an effect on a member’s determination to proceed their membership.
- Wash Frequency Limitations: Some memberships would possibly prohibit the variety of washes per thirty days. A buyer anticipating limitless washes may be shocked by this clause.
- Visitor Insurance policies: The settlement might dictate whether or not company are permitted and the restrictions on visitor utilization. That is very important for households or those that continuously have guests.
- Cancellation Insurance policies: That is paramount for each the member and the service supplier. A transparent Artikel of the cancellation process, timelines, and potential penalties is important.
- Membership Tiers and Corresponding Advantages: The settlement ought to clearly outline completely different membership ranges and their related advantages. A tiered strategy permits prospects to pick out a plan that aligns with their utilization.
Potential Ambiguities and Buyer Misunderstandings
Ambiguity in phrases and situations can result in dissatisfaction and disputes. Clients might misread clauses relating to wash varieties, validity intervals, or renewal processes. An absence of readability might be detrimental to each the shopper and the enterprise.
- Imprecise Language: Phrases like “cheap use” or “on the discretion of the corporate” lack specificity. Clearer definitions are wanted to keep away from disputes.
- Lack of Transparency: Hidden charges or surprising costs can undermine buyer belief. Clear pricing and charge buildings are very important.
- Time-Delicate Clauses: Cancellation intervals or discover necessities have to be explicitly acknowledged. Failure to speak these clearly can result in pointless disputes.
Comparability of Cancellation Insurance policies
Evaluating cancellation insurance policies of comparable automobile wash companies presents invaluable insights. This permits for benchmarking and understanding business requirements. For instance, one service would possibly provide a full refund inside a selected timeframe after cancellation, whereas one other might present a credit score towards future washes. This comparative evaluation helps decide truthful and aggressive insurance policies.
Cancellation Course of Primarily based on Membership Tiers
A structured desk outlining the cancellation course of for various membership tiers can improve readability and transparency. This strategy permits prospects to simply perceive the implications of their chosen membership stage.
| Membership Tier | Cancellation Interval | Cancellation Charge (if any) | Refund Coverage |
|---|---|---|---|
| Primary | 30 days | No charge | Full refund if canceled inside 30 days |
| Premium | 14 days | $10 cancellation charge | Partial refund based mostly on remaining washes |
| Elite | 7 days | No cancellation charge | No refund |
Evaluating Buyer Service Interactions
Typically, one of the best ways to maintain prospects completely happy is to ensure they really feel heard and understood, even once they’re saying goodbye. A clean cancellation course of can truly construct loyalty and constructive word-of-mouth. Understanding how our customer support interactions affect cancellation choices is essential for optimizing our membership program.Efficient customer support is not nearly fixing issues; it is about anticipating wants and making the complete expertise constructive, even throughout a cancellation.
This part focuses on analyzing customer support interactions, figuring out widespread points, and highlighting the significance of clear communication all through the cancellation journey.
Efficient Buyer Service Interactions in Cancellations
A well-handled cancellation displays positively on our model. Efficient interactions show empathy, understanding, and a willingness to resolve any lingering issues. For instance, a cancellation consultant who actively listens to a buyer’s causes and patiently addresses their questions can go away a long-lasting constructive impression. This might contain understanding their causes for leaving and offering an answer to their wants, if doable, even when they do not select to remain.
Ineffective Buyer Service Interactions in Cancellations
Conversely, poor service is usually a important consider driving prospects away. A consultant who dismisses issues or presents a dismissive response can go away a destructive and lasting impression. This could embody conditions the place prospects really feel rushed, ignored, or that their issues aren’t valued. Examples embody representatives who’re unhelpful or unresponsive, resulting in frustration and a want to cancel instantly.
An instance of ineffective service would possibly contain a consultant who merely repeats firm coverage with out making an attempt to know the shopper’s perspective. Or, they may be overly aggressive in making an attempt to steer the shopper to remain.
Frequent Buyer Service Points Contributing to Cancellations
A number of widespread customer support points can contribute to cancellation choices. An absence of responsiveness or extended wait occasions throughout the cancellation course of is usually a important frustration. Poor communication, together with unclear cancellation procedures or an absence of empathy, can result in a destructive expertise. A disconnect between the cancellation course of and the shopper’s expressed wants is usually a important barrier.
As an example, a buyer would possibly really feel unheard or that their issues aren’t taken critically.
The Function of Communication within the Cancellation Course of
Clear and concise communication is paramount. Detailed explanations of the cancellation course of, together with potential charges or restrictions, ought to be offered upfront. This proactive strategy helps prospects perceive their choices and makes the complete expertise much less anxious. Open communication channels, corresponding to e-mail, cellphone, or dwell chat, ought to be available.
Impression of Buyer Service Responses on Cancellation Charges
The desk beneath demonstrates how completely different customer support responses can have an effect on cancellation charges. It highlights the significance of empathy, understanding, and clear communication in minimizing cancellations.
| Buyer Service Response | Description | Impression on Cancellation Charge |
|---|---|---|
| Empathetic & Useful | Actively listens to issues, addresses questions completely, and presents options. | Lowers cancellation charges considerably. |
| Dismissive & Unhelpful | Gives impersonal responses, dismisses issues, and gives unhelpful info. | Will increase cancellation charges considerably. |
| Clear & Concise | Supplies clear explanations of the cancellation course of, phrases, and situations. | Lowers cancellation charges. |
| Inconsistent & Complicated | Gives contradictory info, makes use of unclear language, or gives inadequate info. | Will increase cancellation charges. |
Exploring Advertising and Promotion Methods
Boosting membership retention at Blue Sky Automobile Wash hinges on understanding what motivates prospects to remain loyal. A strategic strategy to advertising and marketing and promotion is essential to combatting cancellation tendencies and solidifying buyer relationships. By analyzing competitor methods and adapting messaging to resonate with the target market, Blue Sky can proactively tackle buyer issues and spotlight the worth proposition of its companies.
Promotional Methods for Retention
Understanding the elements driving buyer churn is paramount to designing efficient retention methods. Promotional campaigns ought to be focused, specializing in particular buyer segments and their distinctive wants. This tailor-made strategy ensures that the message resonates and encourages continued patronage.
- Loyalty Packages: Implementing a strong loyalty program with tiered rewards and unique advantages can considerably impression retention. Providing reductions, free washes, or upgrades based mostly on wash frequency incentivizes continued patronage and fosters a way of appreciation for loyal prospects. For instance, a points-based system that earns factors with every wash, redeemable for reductions or upgrades, can domesticate a way of group and encourage repeat visits.
- Focused Promotions: Promotional presents ought to be tailor-made to particular buyer segments. Analyzing buyer knowledge to establish high-value members and people displaying indicators of churn is essential. Sending focused presents, corresponding to reductions for a number of washes or particular packages, can successfully retain these prospects.
- Unique Occasions and Gives: Organizing unique occasions, corresponding to member-only reductions or particular promotions, can create a way of group and pleasure across the model. This might embody automobile wash contests, or partnerships with native companies for unique offers.
- Neighborhood Engagement: Constructing relationships with native communities and organizations can entice new members and reinforce current ones. Sponsoring native occasions, or partnering with companies that share an identical buyer base can enhance model visibility and encourage repeat enterprise.
Impression of Advertising Messages on Cancellation Perceptions
The language utilized in advertising and marketing messages considerably impacts buyer notion of cancellation insurance policies. Clear and clear communication relating to cancellation procedures is essential to constructing belief and avoiding misunderstandings.
A constructive buyer expertise hinges on a clear strategy to cancellation. This features a easy, simply accessible coverage Artikeld on the web site and in all communication supplies. This ensures prospects perceive the phrases and situations, selling readability and lowering potential frustration. By presenting the coverage as a way of sustaining flexibility and management, Blue Sky can keep away from the notion of inflexibility and encourage buyer satisfaction.
Evaluating Blue Sky Automobile Wash with Opponents
Analyzing competitor methods gives invaluable insights into efficient advertising and marketing approaches. Blue Sky ought to assess opponents’ pricing fashions, promotional campaigns, and customer support practices to establish areas the place Blue Sky can excel.
- Competitor Evaluation: A complete evaluation of competitor choices, specializing in their pricing methods, promotional campaigns, and general buyer expertise, may help Blue Sky establish areas of power and weak spot. Observing their advertising and marketing methods, from on-line adverts to social media engagement, will assist in figuring out profitable approaches and areas for enchancment.
- Figuring out Strengths and Weaknesses: By evaluating Blue Sky’s strengths and weaknesses towards opponents, Blue Sky can refine its advertising and marketing methods. Analyzing the impression of competitor actions on buyer perceptions will spotlight potential areas of alternative for Blue Sky.
- Adapting Methods: Understanding how opponents are partaking with prospects gives invaluable perception into adapting advertising and marketing methods. Observing the frequency and sort of promotions utilized by opponents will assist decide the optimum strategy for Blue Sky.
Effectiveness of Advertising Methods on Retention
Monitoring the effectiveness of various advertising and marketing methods is essential for optimizing membership retention efforts. Knowledge evaluation permits Blue Sky to evaluate which methods yield the most effective outcomes and tailor future campaigns accordingly.
| Advertising Technique | Potential Impression on Retention | Measurement Metrics |
|---|---|---|
| Loyalty Packages | Elevated buyer engagement and repeat enterprise | Variety of program members, common frequency of washes per member |
| Focused Promotions | Enhanced buyer satisfaction and retention | Conversion charges, buyer suggestions |
| Unique Occasions and Gives | Constructing group and model loyalty | Occasion attendance, member participation in occasions |
| Neighborhood Engagement | Elevated model consciousness and attracting new members | Social media engagement, native partnerships |
Proposing Methods for Lowering Cancellations
Retaining members completely happy and engaged is essential to a thriving automobile wash membership program. A excessive cancellation charge can sign points with the service or the general member expertise. Understanding the explanations behind cancellations is essential for implementing efficient methods to retain members.
Bettering the Membership Expertise
A constructive member expertise is constructed on a number of key elements. First, the standard of the wash itself is paramount. Constant, high-quality cleansing, coupled with attentive employees, can create a memorable expertise. Providing completely different wash packages catering to varied wants and budgets can improve enchantment. Think about including non-compulsory extras like inside detailing or tire shine.
These can enhance the perceived worth of the membership, making it a worthwhile funding for members.
Streamlining the Cancellation Course of
The cancellation course of itself can impression member satisfaction. A posh or cumbersome process can go away a destructive impression. An easy, simply accessible on-line portal, coupled with clear communication, can streamline the method. This might contain offering a devoted cancellation kind or e-mail tackle, making certain that the member receives affirmation and directions instantly following the cancellation request. Providing versatile cancellation choices, corresponding to permitting for prorated refunds, can additional enhance the method.
Leveraging Buyer Suggestions
Buyer suggestions is a invaluable useful resource for understanding member wants and ache factors. Implementing a suggestions system, corresponding to a devoted survey kind or an internet overview system, may help establish areas needing enchancment. Actively in search of and responding to member suggestions demonstrates that their opinions matter and might result in important enhancements within the membership program. Actively listening to member issues by means of these channels helps to proactively tackle potential points.
Implementing a Discount Plan
A structured plan for lowering cancellation charges may help handle expectations and observe progress. The plan ought to Artikel particular actions, estimated prices, and anticipated advantages.
| Motion | Estimated Price | Potential Advantages |
|---|---|---|
| Improved Wash High quality | $5,000 (preliminary tools funding) | Elevated member satisfaction, lowered cancellations, improved fame |
| Streamlined Cancellation Course of | $2,000 (web site replace and employees coaching) | Improved member expertise, lowered administrative burden, elevated member retention |
| Enhanced Buyer Suggestions System | $1,000 (platform subscription) | Elevated understanding of member wants, focused enhancements, elevated member engagement |
| Versatile Cancellation Choices | $0 (coverage replace) | Elevated member flexibility, perceived worth, lowered cancellations |
Illustrative Situations: Blue Sky Automobile Wash Cancel Membership
Understanding why prospects select to cancel their Blue Sky Automobile Wash memberships is essential for enchancment. These eventualities illustrate widespread ache factors and potential options, serving to us fine-tune our companies and retain valued members.
A Disappointing First Impression
Think about a brand new member, desirous to expertise the comfort of Blue Sky Automobile Wash, arriving for his or her first wash. The attendant is visibly overwhelmed, struggling to handle a number of vehicles concurrently. The ready time is considerably longer than anticipated, and the automobile wash itself is lower than pristine. The cleaning soap dispenser is malfunctioning, and the drying space is roofed in stray particles.
The client, initially excited, leaves feeling annoyed and disillusioned.
How might this have been prevented? Correct staffing ranges for peak hours, common upkeep checks, and clear communication about potential delays might have mitigated this destructive expertise. Maybe a pleasant greeting and a fast clarification of potential wait occasions would have set a greater tone.
Blue Sky Automobile Wash’s Response: Upon studying of this destructive expertise, Blue Sky Automobile Wash might provide a complimentary wash, a reduction on a future membership, or a personalised follow-up dialog to know the difficulty additional. This demonstrates proactive customer support and a real want to deal with issues.
The Worth Proposition Erosion
A loyal Blue Sky Automobile Wash member, initially attracted by the promise of remarkable worth, begins to note a gradual decline within the high quality of service. The automobile wash itself has develop into much less thorough, the employees much less attentive, and the general expertise feels much less premium than earlier than. The member feels they’re paying a premium for a service that’s now not delivering on their expectations.
The member is now questioning the value of their continued membership.
How might this have been prevented? Common high quality checks, employees coaching centered on customer support excellence, and clear communication relating to potential service changes would stop this erosion of worth. Additionally, clear pricing insurance policies and member appreciation occasions can reinforce the worth proposition.
Blue Sky Automobile Wash’s Response: Blue Sky Automobile Wash might conduct a radical overview of its processes, implement new high quality management measures, and provide members a transparent clarification of any changes made to their service requirements. A focused communication plan explaining these measures might assist preserve member confidence.
Buyer Profiles and Potential Cancellation Causes
| Buyer Profile | Potential Cancellation Causes |
|---|---|
| Finances-conscious, rare person | Membership charges perceived as too excessive relative to rare use. Lack of perceived worth from the wash itself. |
| Busy skilled, valuing comfort | Lengthy wait occasions, inconsistent service high quality, or problem scheduling washes. |
| Household with younger youngsters | Lack of kid-friendly facilities, perceived lack of cleanliness, and concern for security. |
| Luxurious automobile proprietor, demanding perfection | Subpar cleansing outcomes, broken automobile components, and inadequate consideration to element. |
Potential Options for Improved Retention
Retaining prospects completely happy and coming again for extra is essential to any profitable enterprise, and a automobile wash is not any exception. We have to perceive why prospects are leaving after which develop methods to show that round. This includes a multi-pronged strategy, specializing in each the tangible facets of the membership and the intangible expertise.Addressing the basis causes of cancellations is essential to making a loyal buyer base.
This requires an in depth evaluation of the shopper suggestions and understanding their wants. This could then be used to create a extra satisfying and dependable expertise for the purchasers.
Membership Settlement Modifications
Clearly outlined cancellation insurance policies are important. Ambiguity can result in misunderstandings and frustration, pushing prospects in direction of canceling. A revised membership settlement ought to Artikel the cancellation course of in easy, easy language. This could embody particular timeframes for discover, any related charges, and the situations beneath which a cancellation may be processed shortly or simply. For instance, an easy, easy-to-understand cancellation coverage can scale back the variety of prospects in search of a refund.
Improved Communication Methods, Blue sky automobile wash cancel membership
Communication is essential throughout the cancellation course of. This is a chance to deal with issues and probably salvage the connection. Proactive communication earlier than the cancellation, corresponding to checking in with members about their satisfaction, may help establish potential points early on and tackle them promptly. A easy survey despatched every week or two earlier than the renewal date may help establish issues.
This can assist enhance the service.
Proactive Buyer Help
Implementing a system for dealing with cancellation requests effectively is crucial. This could embody clear communication channels, immediate responses, and empathetic dealing with of the request. Offering an choice for members to contact customer support through cellphone, e-mail, or on-line chat might be helpful. Clients who really feel heard and understood throughout the cancellation course of usually tend to preserve a constructive outlook on the enterprise.
Desk Evaluating Options
| Answer | Description | Price | Feasibility |
|---|---|---|---|
| Revised Cancellation Coverage | Clarifying cancellation phrases within the membership settlement. | Low (doc overview and replace) | Excessive (minimal impression on present processes) |
| Proactive Communication | Contacting members earlier than renewal dates to gauge satisfaction. | Medium (employees time for outreach) | Excessive (easy instruments might be applied) |
| Environment friendly Buyer Help | Streamlined processes for dealing with cancellation requests. | Medium (coaching and potential software program upgrades) | Excessive (might be applied with current infrastructure) |
Retention Bonus Packages
Providing incentives for continued membership, corresponding to reductions or unique perks, can inspire prospects to remain. A rewards program might be applied to acknowledge long-term members and create a way of loyalty. This might embody unique offers or entry to early-bird automobile wash occasions. These packages can even incentivize buyer retention.
Analyzing Competitor Methods
Taking a peek at how different automobile wash membership suppliers function can provide invaluable insights. Understanding their methods, from pricing fashions to cancellation insurance policies, may give us a aggressive edge and assist us higher serve our personal members. We are able to study a terrific deal by observing what works for others and what does not.
Evaluating Cancellation Insurance policies
Completely different automobile wash membership suppliers make use of various approaches to dealing with cancellations. A comparability of those insurance policies can spotlight widespread threads and distinctive traits. This understanding is crucial for optimizing our personal procedures and making certain a constructive buyer expertise.
- Some opponents provide versatile cancellation intervals, permitting members to decide out with minimal penalties. This strategy would possibly encourage extra preliminary sign-ups however probably impacts long-term membership retention.
- Others might need stricter cancellation home windows, probably resulting in larger retention charges however probably deterring some potential members.
- Sure suppliers impose charges for early cancellation, a technique aimed toward discouraging hasty choices and inspiring longer-term commitments.
Addressing Buyer Issues
A key consider retention is how opponents reply to buyer issues associated to automobile wash memberships. How they tackle these issues instantly impacts their means to take care of buyer satisfaction and loyalty.
- Opponents typically present a number of avenues for patrons to speak issues, together with cellphone assist, e-mail, and on-line portals. This accessibility fosters a way of responsiveness and belief.
- Clear communication relating to cancellation insurance policies is important. This transparency reduces confusion and potential frustration.
- Many suppliers provide a tiered assist system, with completely different ranges of representatives addressing varied points. This could guarantee fast decision for minor points and devoted assist for advanced issues.
Figuring out Greatest Practices
Inspecting the profitable approaches of our opponents can reveal greatest practices for dealing with automobile wash membership cancellations. These greatest practices can be invaluable in fine-tuning our personal insurance policies and procedures.
- Proactive communication performs a major position. Offering updates on insurance policies and modifications upfront minimizes surprises and permits for changes.
- Customer support responsiveness is crucial. Fast and environment friendly decision of points fosters a constructive relationship with members.
- Providing a variety of cancellation choices might be useful. Permitting members to cancel on-line, through cellphone, or by means of a devoted customer support portal caters to various preferences.
Comparative Evaluation Desk
The next desk summarizes the cancellation insurance policies of a number of competitor automobile wash membership suppliers. This knowledge gives a framework for understanding the range of approaches and potential implications.
| Competitor | Cancellation Interval | Cancellation Charges | Buyer Help Channels |
|---|---|---|---|
| Wash & Shine Membership | 30 days’ discover required | No cancellation charges | Cellphone, e-mail, on-line portal |
| Speedy Sprays | 14 days’ discover required | $25 cancellation charge | Cellphone, on-line chat, e-mail |
| Gleam & Go | 7 days’ discover required | No cancellation charges | On-line portal, cellphone |
| Tremendous Clear Specific | 30 days’ discover required | $50 cancellation charge | Cellphone, e-mail |
